Borrowers are covered under Fluid’s insurance policy during reservations for bodily injury and property damage resulting from use of vehicles booked through the Fluid platform. The coverage limits are secondary to any other policies that the borrower may have and are limited to $25,000 for bodily injury ($50,000 per accident limit) and $15,000 in property damage coverage (or the state required minimum financial responsibility level). Fluid also provides borrowers with third party liability coverage during the reservation up to $1,000,000. All coverage provided by Fluid is secondary to any other insurance that the borrower may have. The limits of each policy will be the minimum required by each state. Wherever possible, Fluid has waived coverage for uninsured or underinsured motorists and personal injury protection or Fluid provides the minimum coverage limit permitted by state law. Borrowers may not have coverage in certain instances and should review their policy to understand coverage.
To learn more about borrower insurance, visit the insurance tab under the Borrower Overview section of the FAQs.
For our vehicle insurance for lenders, visit our Insurance tab in our Lender Overview section of FAQs.
Give us a shout at firstname.lastname@example.org if you ever have an issue - we’ll get back to you within 24 hours or less.
All users must create an account, verify their phone number, and provide payment information before they can confirm a reservation.
We highly encourage profile pictures for all users so you can see who you’re sharing with.
Fluid processes all transactions through Stripe within the app. This helps avoid loose cash, miscalculations, or confusion. To read more about Stripe's security, go to https://stripe.com/docs/security/stripe
We insure all items (not including vehicles) up to $1Million - so if anything is damaged by a borrower, we’ve got you covered. We will replace the item or cover the repair damage.
For our vehicle insurance, visit our Vehicle Insurance tab in our Lender Guidelines under Support & Safety menu tab. We've got you covered on those, too.
Give us a shout at email@example.com if you ever have an issue - we’ll get back to you within 24 hours (usually a lot sooner!).
All Users must create an account, verify their phone number and provide payment information before they can request a reservation or confirm a reservation.
We highly encourage profile pictures for all users, so you can see who you’re sharing with!
Fluid processes all transactions through Stripe within the app, so no loose cash or miscalculations or confusion! To read more about Stripe's security, go to https://stripe.com/docs/security/stripe