FAQs and Help

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General FAQs
What is Fluid Truck?

Fluid Truck is a peer-to-peer truck share marketplace, where neighbors can easily find and rent the vehicle they need to get their job done. Download Fluid Truck on the App Store and Google Play.

General FAQs
What makes Fluid Truck awesome?

Fluid Truck cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks on the Fluid Truck app, starting as low as $6 per hour.

Fluid Truck also offers a fantastic opportunity to run a no-hassle side business. Our lenders earn $1000s per year by renting their vehicle in our marketplace and only invest a few minutes of their time each week.

Fluid Truck’s peer-to-peer truck sharing app helps bring together communities and drive sustainability, by connecting neighbors to share vehicles (without any of the awkwardness of asking your neighbor for some cash).

As we like to say, #TruckYEAH.

General FAQs
What kinds of vehicles are available for rent on Fluid Truck?

Our inventory includes box trucks, cargo vans, and pickup trucks to help you move to a new apartment or house, transport an oversized purchase, or launch your latest side hustle. You’ll also find cars, SUVs, scooters, trailers, and campers.

Borrower Topics
What are Fluid Truck’s borrower eligibility requirements?

You must:

  • Be 21 years or older
  • Have a valid U.S. driver’s license
  • Be sure that the name on your driver’s license matches the name on the credit card submitted

You cannot use a Fluid Truck vehicle if:

  • You have received a DUI in the last five years
  • You have ever committed vehicular homicide or vehicle theft
  • You have had three moving violations in the last twelve months
  • You have a had a judgment or default in the last two years

Borrower Topics
How quickly will I be approved to rent a vehicle on Fluid Truck?

We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “view profile”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking one day in advance. After your ID is approved, all of your future transactions will be approved instantaneously.

As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid will refund residual amounts charged to your account.

Borrower Topics
How do I know if a vehicle is available?

Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.

Borrower Topics
How much does it cost to rent a vehicle on Fluid Truck?

Vehicle rental costs are as low as $6/hour and vary depending on the hourly, daily, and weekly rates set by each lender. Prices are listed with the vehicle profile in the app and on the website.

Borrower Topics
How much is the deposit?

For your first transaction, the deposit is $150. Deposit amounts for future reservations are based on your user rating — for example, if you maintain a high user rating, your deposit amount will decrease or may be waived entirely.

Borrower Topics
When will I get my deposit back?

Deposits refunds are initiated 72 hours after the lender has ended the reservation. It can then take 3-7 business days for your bank to process the transaction and post the refund to your account.

Borrower Topics
How does Fluid Truck’s insurance work?

While Fluid Truck is not an insurance provider and doesn’t sell insurance plans, we do contract with borrowers to offer Fluid Protect for added peace of mind. Without Fluid Protect, all reservations only have liability coverage for third-party claims* (i.e. damages to another person or vehicle when hit by a Fluid Truck vehicle). However this doesn’t cover damages caused to a Fluid Truck vehicle by the borrower - meaning that unless you (the borrower) have a personal auto-policy that covers rental vehicles (and unfortunately many don’t), you would be on the hook for physical damage.


Since we want our borrowers to be able to enjoy their Fluid Truck reservation experience worry-free, we offer two Fluid Protect options to put your mind at ease when you hit the road: 


  1. Fluid Protect - Get into a minor accident? Under our contract with you, you will only have to pay up to $3,000 out-of-pocket. Any amount over $3,000 in damages would be covered by Fluid.**
  2. Fluid Protect Premium - Looking for total peace of mind? Pick this plan to safeguard against worst case scenarios. In the event of an accident, the borrower will only have to pay $500 out-of-pocket for damages and Fluid will cover the rest.**


All Fluid Protect plans are optional contracts between you and Fluid that govern how damage will be treated and who will pay, if you want to risk taking on the liability you are able to decline any contract protections related to physical damage. If you decide to take this path, we strongly recommend that you verify your personal auto insurance policy or credit card insurance***  covers rental damages. 


*Third-party coverage under Fluid is secondary to any other policies that the borrower  may have and are limited to $25,000 for bodily injury ($50,000 per accident limit) and $15,000 in property damage coverage (or the state required minimum financial responsibility level). This coverage will not pay for loss or damage to the Fluid Truck rental vehicle or the borrowers medical expenses. Fluid also provides borrowers with third party liability coverage during the reservation up to $1,000,000. Wherever possible, Fluid has waived coverage for uninsured or underinsured motorists and personal injury protection or Fluid provides the minimum coverage limit permitted by state law. 

**Fluid coverage on Fluid Protect contracts is voided if the borrower was in violation of Fluid’s terms & conditions at the time of the accident (i.e. driving under the influence, unauthorized driver).

***Credit Card insurance is often considered secondary supplemental insurance and often does not cover third party liability claims. 


Borrower Topics
I have comprehensive or liability coverage for my own vehicles. Will this cover vehicles that I rent on Fluid Truck?

It depends on your specific policy. As part of the claim investigation process, Fluid will collect insurance information from you and will work with you and your insurance company to resolve the incident. If you have no coverage and you damage a vehicle, Fluid may charge you for costs up to the value of the vehicle plus additional fees, costs and claims related damages.

Borrower Topics
What if I have an emergency situation when borrowing a vehicle?

If you opted for premium insurance, you have roadside assistance services that cover an onsite evaluation and tow charges up to 7 miles. If you elected basic insurance or declined insurance, you are responsible for any roadside emergencies. If you have AAA or auto club benefits, they may be applied in such situations. In an emergency situation, you are responsible for getting the vehicle back to the drop off location and could be charged towing fees and other recovery fees if you fail to return the vehicle.

Contact the owner of the vehicle as soon as possible to inform them of the situation. Notify our team at help@fluidtruck.com; please note if your emergency happens outside of our normal business hours, there may not be a representative to assist you until the next business day.

Borrower Topics
What if the vehicle was not at the correct location or pick up instructions were not provided? Can I seek a refund?

We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.

Borrower Topics
What if the vehicle I rented has a mechanical issue?

If there is a mechanical issue with the vehicle you rented, contact the lender immediately to inform them and decide the next steps. The owner of the vehicle is accountable for providing proper maintenance.

If you opted for premium insurance, you have roadside assistance services that cover an onsite evaluation and tow charges up to seven miles. If you elected basic insurance or opted out of insurance, you still have access to Fluid’s roadside assistance plan, but will be charged the full cost of any services you received.

Borrower Topics
What if I have some other issue with the vehicle I reserved?

You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.

Lender Topics
How many vehicles can I lend on the platform?

Lenders can rent one or more vehicles on Fluid Truck. By renting vehicles on Fluid, you are running a business and setting yourself up to make great side hustle money. We recommend you:

  • Provide clear vehicle details and instructions in the profile,
  • Promote your vehicle(s) on Nextdoor and other community bulletin boards to maximize transactions within your local community,
  • Set up regular maintenance schedules, and
  • Stay in close communication with your borrowers through the in-app messaging system.
Lender Topics
How should I price my vehicle?

We recommend lenders offer competitive hourly, daily, and weekly prices to appeal to a wide variety of renters who are interested in borrowing your vehicle for different lengths of time. By offering daily and weekly rates at a discount, you can incentivize longer rentals and raise overall average earnings. Check out similar vehicles on Fluid Truck get a sense of what other lenders are charging. Many of our lenders start their price at $5/hour and make changes depending on level of usage, seasonality, and length of rental period.

Lender Topics
Once I list my vehicle, how long does it take to get my first reservation?

Fluid Truck's vehicles are most often reserved by your neighbors and nearby community — individuals that live within just a couple of miles of you. For that reason, we recommend that you promote your vehicle on Nextdoor and other community bulletin boards to let your neighbors know that your truck is available. This will help ensure your first reservation happens quickly (usually within the first week or two after you list), and that you drive recurring revenue by having your neighbors rent your vehicle on a regular basis. Check out our blog on how to promote your vehicle on Nextdoor.

We also recommend that lenders stay in close communication with potential renters to respond to any comments or questions. Responding promptly to borrowers through Fluid Truck’s in-app messaging system helps quickly lock in reservations.

Lender Topics
How do I get paid?

Fluid pays you via direct deposit.

Lender Topics
When do I get paid?

Lenders will be paid within five days following a competed reservation. It can take 3-7 business days for your bank to process the transaction and post the money to your account. To receive payment for your reservations, enter a debit card into the payment section of the app.

Lender Topics
How do I charge additional fees such as fuel, mileage, smoking, and late fees?

Lenders can charge additional fees before closing out a reservation. Lenders must clearly disclose each additional fee associated with their vehicle prior to booking a reservation. The most common additional fees lenders charge are for fuel, mileage, smoking, and late returns. As a courtesy, we recommend that lenders message the borrower from within the app with additional fees prior to charging them. You will receive payment of any additional fees charged at the same time you receive payment for the base cost of the reservation. In the event that a borrower disputes any additional charges, Fluid Truck will investigate the charges to determine if they were a fair rate and assessment. In the event that Fluid Truck finds, in its sole discretion, that a lender charged a borrower inappropriately, untimely or without substantiation, Fluid Truck reserves the right to refund the borrower and asses the refund back to the lender. If Fluid reverses lender assessed charges, Fluid Truck will also collect a $25 fee for administrative expenses.

Lender Topics
What are the requirements to list a vehicle on Fluid Truck?

Vehicles listed on Fluid Truck can be 12 years old or newer, in good or excellent condition, comply with all legal, safety and mechanical standards, and be registered in the United States (vehicles registered in NY state are not permitted to be listed on the Fluid platform at this time). 

Fluid Truck, through its contract with you via its Terms & Conditions offers replacement and damage protection up to $50,000, so if the actual cash value of your vehicle is more than $50,000, please reach out to our Customer Care team to learn more about our Enhanced Owner Protection Program.

Vehicles with a gross vehicle weight (GVW) of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”) may be listed with Fluid Truck but are not covered by any Fluid insurance policy and all owners must have a commercial policy that protects the vehicle, owner, and borrower. Fluid Truck is not responsible for claims related to these Excluded Vehicles and the insurance certificate for such Excluded Items prior to listing on the Fluid Truck platform. 

Prior to approving your listing, Fluid Truck will collect a picture of your current registration and a vehicle safety report. Failure to provide these documents may result in rejection of your vehicle. Fluid Truck reserves the right to remove any listing at its sole discretion.


Lender Topics
What kind of insurance does Fluid Truck have?

Fluid Truck is not an insurance company and does not sell insurance for reservations.   Fluid Truck provides protection contracts during reservations and allows borrowers and lenders to chose different deductible limits during those reservations.  During an active reservation, a lender’s vehicle is protected through Fluid’s third party liability insurance coverage up to $1,000,000. Lenders will pay a $1500 deductible for claims filed against this policy. That means that Fluid will pay the damage costs caused during a reservation after you, the lender, have paid your $1500 deductible and provided that all damage and claims against this coverage are reported in accordance with Fluid’s policies.  Fluid has protection options for commercial borrowers, please reach out to help@fluidtruck.com for additional information. 

Please note that Fluid does not offer coverage for the following:

  • Interior or exterior wear and tear of the vehicle
  • Lost rental income
  • Replacement vehicle  during repair or down time. 
  • Vehicles with a GVW of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”)

You may opt-out of Fluid Truck's insurance coverage if you have commercial rental insurance and choose to waive protection under Fluid. Please reach out to help@fluidtruck.com to get additional information related to our lender provided insurance requirements.


Lender Topics
What should I do if my item is returned late?

Contact the borrower immediately through Fluid Truck’s in-app messaging system to remind them that the vehicle is late, and create a plan for returning the vehicle. Remind the borrower that late fees are 2x the normal rate, and could disrupt upcoming reservations for that vehicle. If the vehicle is not returned after 24 hours, contact us at help@fluidtruck.com. If you have a conflicting reservation for that vehicle, let the next borrower know as soon as possible through the in-app messaging system. Please also reach out to us at help@fluidtruck.com and we can help make alternative arrangements for the borrower.

General FAQs
I’d like to rent my vehicle on Fluid Truck. How do I get started?

Starting your Fluid Truck business couldn’t be easier. Download the app and list your truck, including make, model, any details, and great photos. You can manage your reservations directly from the app. We recommend our lenders promote vehicles on Nextdoor to maximize transactions. Check out our lender guidelines for additional tips and tricks!

General FAQs
I’d like to borrow a vehicle on Fluid Truck. How do I get started?

We can’t wait to have you join our community! Getting started couldn’t be easier: download the app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. Fluid Truck is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.

General FAQs
How do Fluid Truck’s ratings work?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

General FAQs
What is the age requirement for borrowers and lenders?

To lend or borrow vehicles, you must be at least 21 years of age. For all non-vehicle items, lenders and borrowers must be at least 18 years of age.

General FAQs
How does Fluid Truck ensure the safety of borrowers and lenders?

Fluid Truck is committed to creating the safest truck sharing community. Fluid Truck rentals are ensured through our primary insurance policy. We verify each driver in our community by checking motor vehicle records, public safety records, and more than a dozen other points of reference. We encourage transparent communication between lenders and borrowers, and our team is always available to help.

General FAQs
Where are Fluid Truck vehicles located?

Fluid Truck is headquartered in Denver, Colorado. However we are located in cities across the US. For an up-to-date look at where we are located now, visit our locations page.

We are excited to bring access, ease, and cost savings of Fluid to people around the country.

Borrower Topics
How is my user rating calculated?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

Borrower Topics
Can I drive the vehicle out of state? Is there a mileage limit?

Mileage and geographic limitations are set by each lender and vary based on the vehicle. Check out the item description to find mileage details and any geographical limitations.

Borrower Topics
What are the age requirements for Fluid Truck?

You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.

Borrower Topics
How many vehicles can I rent at a time?

Borrowers are only allowed to rent one vehicle at a time.

If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.

Borrower Topics
What is Instabook?

You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.

Borrower Topics
How do I extend a reservation?

To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.

Please note:

  • You can only extend a reservation once it has started.
  • You cannot extend a reservation if a vehicle is already late.
  • If there’s another booking directly after you, you will not be able to extend your reservation and you must return the vehicle or item at the previously agreed time.
Borrower Topics
What is considered a one-day rental?

A one-day rental is any 24 hour period of time.

Borrower Topics
How do I pick-up a vehicle?

Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.

Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!

Borrower Topics
How do I drop off a vehicle?

Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.

Borrower Topics
What is Fluid Truck's transaction fee?

Fluid Truck reservations include the following fees at checkout:

  • A 20% transaction fee is deducted from all reservations. This fee covers insurance, credit card processing fees, and customer support.
  • A minimum booking fee of 10% or $2.00 of the reservation cost. Extensions are also charged subject to a booking fee.
  • Fluid Truck offers three insurance tiers: Premium, Basic, and Opt-out. Details of these insurance options can be found at the time of booking, as well as in our vehicle insurance FAQ section.
Borrower Topics
As a borrower, what additional fees may I see from the lender?

Lenders may charge additional fees, including late charges, fuel charges, additional mileage charges, or cleaning charges. All fees must be clearly stated before the reservation is initiated. See below for examples of fees, and simple ways to avoid them!

Late Charge (2x rate): Return the vehicle or item on time to avoid incurring a late charge, and communicate with the lender frequently via the in-app messaging system.

Fuel Charge ($5/gal): Return the vehicle with the same fuel level as pick-up to avoid incurring this fee.

Mileage Charge (specified by the lender): Lenders will indicate whether their vehicle comes with unlimited mileage or with a set number of miles per day.

Cleaning Charge (specified by the lender): Return the vehicle as clean — or even cleaner! — then you found it at pick-up to avoid a cleaning charge.

Toll Charge: You will be charged for any tolls you incur during your rental as well as a $2.00 processing fee and a 3.5% transaction fee.

Parking Violation Charge: If you receive a parking violation during your rental, you will receive a bill for the amount of the violation plus an additional $5.00 processing fee.

Borrower Topics
What can I do to avoid late fees?

It’s easy to avoid incurring additional fees! Just be sure to return the vehicle on time, with the same level of fuel as when you picked it up, clean, and in the same shape as when you picked it up.

If you’re running late, we highly recommend you communicate directly with the lender of the vehicle to help avoid a recurring deposit fee or additional fees. Text the lender via the in-app messaging system and let them know if you are running behind schedule. You can also extend your reservation preemptively to avoid late fees. Once a reservation has ended, you’ll have to make a new reservation — we cannot extend a reservation once it’s past due.

Borrower Topics
What is the cancellation policy?

If you cancel within 24 hours of the reservation, you will be charged 10% of the estimated reservation total. If you booked a vehicle or other item less than 24 hours before the reservation was scheduled to begin, you have 30 minutes to cancel before being charged 10% of the estimated reservation total. Once a reservation begins, there are no refunds.

Borrower Topics
How can I request a refund?

Refund requests must be submitted within 24 hours of the end of your reservation. Please contact help@fluidtruck.com with the reservation number, your full name, and the reason for the refund. Refund requests after 24 hours will not be honored.

Borrower Topics
As a borrower, what additional fees may I see from Fluid?

Fluid reserves the right to charge any necessary fees, including damage fees, improper return fee, service fee, recovery fee, impound fee, tow fee, parking and toll fees, roadside assistance fee, smoking fine, unauthorized driver fine and cancellation charges.

Lender Topics
How much will my vehicle earn?

Check out the table below to see your projected average annual earnings. Your earnings depend on several factors, including the make, model, and condition of your vehicle, as well as how often your vehicle is available to rent, the price you set, and how you promote your vehicle on Nextdoor, other social networks, and community bulletin boards.

  • Midsize Box Truck (20 ft. +): $20,400
  • Small Box Truck (12-19 ft.): $15,000
  • Van (Sprinter, TransitVan, ProMaster, etc.): $14,000
  • Pickup Trucks: $10,000
Lender Topics
How can I make my listing more attractive to borrowers?

To maximize transactions for your vehicle, we recommend that lenders:

  • Price your vehicle competitively, and include hourly, daily, and weekly rate options
  • Share a clear, detailed description of the vehicle and pick-up/drop-off instructions
  • Include several high quality pictures of the exterior and the interior of the vehicle
  • Post on neighborhood bulletin boards like Nextdoor, letting neighbors know its available. Check out our blog on how to promote your vehicle on Nextdoor.
Lender Topics
What is Instabook?

Instabook allows Fluid Truck lenders to show real time availability of their vehicles, managed directly by Fluid Truck. Vehicles set to Instabook — marked with a lightning bolt in the vehicle profile — show real time availability. Ensuring your vehicle’s availability is always up to date in our system through Instabook will help maximize your reservations.

Lender Topics
How do I block my vehicle when I need to use it or maintain it?

To block dates when you would like to use your vehicle or maintain it, simply go to the calendar section of the app and mark your vehicle as unavailable for your select dates.

Lender Topics
Will borrowers take care of my vehicle?

We often hear from our lenders that their vehicle was returned to them in better condition than when they rented it. You’ll be surprised by how respectful borrowers are.

Lender Topics
How do I prevent borrowers from using my vehicle for certain purposes — like towing a boat, off-road driving, or driving out-of-state?

You can indicate within the vehicle profile any activities that are off-limits for your vehicle. These instructions will be shared with borrowers both via email and within the app once a reservation is booked. You can also communicate directly with borrowers through our in-app messaging system.

Lender Topics
What should I include in my vehicle description?

We recommend you craft a detailed vehicle description, including:

  • Make
  • Model
  • Color
  • Year
  • Manual or automatic
  • Any particular characteristics — please disclose anything a borrower should know (e.g., if you have a liftgate, etc.)
  • Pick-up instructions
  • Drop-off instructions

Including high quality pictures of the exterior and interior of the vehicle will also help maximize reservations.

Lender Topics
Where should I park my vehicle to maximize transactions?

Fluid Truck vehicles are most often reserved by your neighbors and nearby community — individuals that live within just a couple of miles of you. For that reason, we recommend that you park the vehicle within a nearby radius of where you live. (And don’t forget to promote your vehicle on Nextdoor and other community bulletin boards to let your neighbors know that your truck is available! Check out our blog on how to promote your vehicle on Nextdoor.)

Additional parking tips and tricks:

  • Fluid Truck borrowers often rent vehicles more than once, making it part of their regular activities. Keeping your vehicle in a predictable spot can help drive repeat business.
  • If you move your vehicle, you’ll need to raise awareness among a new community at the new location. Nextdoor and other community bulletin boards are great ways to do this.
  • Lenders often park their vehicles near Home Depots, Costcos, and other large stores, to make pick up convenient for borrowers transporting their purchases home.
  • Make sure to move your vehicle for street sweeping and snow shoveling!
Lender Topics
I use my vehicle(s) for business purposes. What happens if my vehicle is in an accident during a Fluid reservation?

We offer a rental car replacement plan for small business fleets. Reach out to us to learn more: lender@fluidtruck.com

Lender Topics
I ended the reservation but forgot to charge the borrower an additional fee. What should I do?

Lenders have 24 hours to check your vehicle and report any additional issues that may result in extra fees. Please communicate the additional fee(s) with the borrower so there are no surprise charges. To initiate the fees, contact Customer Success at help@fluidtruck.com within 24 hours to request additional charges. In your email, please include details of fees, reservation number, and your full name.

Lender Topics
What if I receive a parking ticket or other fee associated with a completed reservation?

If you receive a ticket or toll following a completed reservation, send it to help@fluidtruck.com along with the reservation ID number. Fluid Truck will review the document(s) and charge the borrower additional fees as necessary.

Lender Topics
Am I able to refund the borrower in the event of a reservation issue?

All refunds must be requested in writing to Fluid Truck within 24 hours of the completion of the reservation. Please email help@fluidtruck.com with the reservation identification number, borrower’s name, and the reason for your refund request. Any refunds requested after 24 hours will not be fulfilled.

Lender Topics
What are Fluid Truck’s fees?

Fluid Truck's reservations include the following fees at checkout:

  • A 20% transaction fee is deducted from all reservations. This fee covers insurance, credit card processing fees, and customer support.
  • A minimum booking fee of 10% or $2.00 of the reservation cost. Extensions are also charged subject to a booking fee.
  • Fluid Truck offers three insurance tiers: Premium, Basic and Opt-out. Details of these insurance options can be found at the time of booking, as well as in our vehicle insurance FAQ section.
Lender Topics
What is the cancellation policy?

If the reservation is cancelled less than 24 hours before the reservation, Fluid Truck charges the borrower 10% of the estimated reservation total. If the reservation was made less than 24 hours in advance, the borrower has a 30 minute buffer to cancel; otherwise there are no refunds for reservations.

Lender Topics
I initially accepted a reservation, but forgot to cancel. How can I refund the borrower?

Once a reservation has started neither the lender nor borrower will be able to cancel the transaction. Contact Fluid Truck at help@fluidtruck.com and provide your reservation number, cancellation details, and your full name. We will make sure to process the refund immediately for the borrower. It’s also best to communicate with the borrower that you contacted Fluid Truck, so they are aware that you are taking responsibility to reconcile the situation.

In the event that you do not fulfill your reservation with a borrower within the cancellation window permitted by Fluid Truck or if your reservation cannot be completed because of lender responsibility, Fluid Truck will assess a $50 charge to the lender to offset the cost of providing your borrower with a suitable replacement vehicle or other costs.  In the event that a vehicle is not at the location you specify or if you fail to show up for a booked reservation, Fluid Truck will assess a $150 charge to offset costs associated with lender’s failure to fulfill.   All fees are assessed in Fluid Truck’s sole discretion.


Lender Topics
How does Fluid Truck verify drivers?

Fluid Truck is committed to creating the safest truck sharing community. Our proprietary vetting platform screens out high risk users to ensure the safety and security of our community. We check each new borrower based on over 80 points of reference, and connect to 51 DMVs in the U.S.

Lender Topics
What if my vehicle is damaged or involved in an accident during a reservation?

If a vehicle is involved in an accident during a reservation, Fluid Truck recommends that the drivers always call the police. If another vehicle or party is involved in the accident, please collect the name, address, insurance information, and driver’s license number of the other driver. In some instances, a police report may be required as part of the claims process.  

Please also reach out to our team at help@fluidtruck.com within 24 hours. We will help you get in touch with the borrower and file an incident report with relevant documentation.

Lender Topics
Can I accept money from borrowers outside of the Fluid Truck platform?

Absolutely not. Off platform transactions are prohibited. In the event that Fluid Truck learns that a lender or borrower is involved in an off platform transaction, all insurance coverage or other protections extended by Fluid Truck are void. Fluid Truck also reserves the right to immediately suspend any lender or borrower (which includes removal of all lender’s listed items) from the Fluid Truck platform if such conduct is discovered.

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What are Fluid Truck’s borrower eligibility requirements?

You must:

  • Be 21 years or older
  • Have a valid U.S. driver’s license
  • Be sure that the name on your driver’s license matches the name on the credit card submitted

You cannot use a Fluid Truck vehicle if:

  • You have received a DUI in the last five years
  • You have ever committed vehicular homicide or vehicle theft
  • You have had three moving violations in the last twelve months
  • You have a had a judgment or default in the last two years

How quickly will I be approved to rent a vehicle on Fluid Truck?

We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “view profile”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking one day in advance. After your ID is approved, all of your future transactions will be approved instantaneously.

As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid will refund residual amounts charged to your account.

How do I know if a vehicle is available?

Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.

How is my user rating calculated?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

Can I drive the vehicle out of state? Is there a mileage limit?

Mileage and geographic limitations are set by each lender and vary based on the vehicle. Check out the item description to find mileage details and any geographical limitations.

What are the age requirements for Fluid Truck?

You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.

How many vehicles can I rent at a time?

Borrowers are only allowed to rent one vehicle at a time.

If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.

What is Instabook?

You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.

How do I extend a reservation?

To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.

Please note:

  • You can only extend a reservation once it has started.
  • You cannot extend a reservation if a vehicle is already late.
  • If there’s another booking directly after you, you will not be able to extend your reservation and you must return the vehicle or item at the previously agreed time.
What is considered a one-day rental?

A one-day rental is any 24 hour period of time.

How do I pick-up a vehicle?

Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.

Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!

How do I drop off a vehicle?

Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.

FAQs and Help

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What are Fluid Truck’s borrower eligibility requirements?

You must:

  • Be 21 years or older
  • Have a valid U.S. driver’s license
  • Be sure that the name on your driver’s license matches the name on the credit card submitted

You cannot use a Fluid Truck vehicle if:

  • You have received a DUI in the last five years
  • You have ever committed vehicular homicide or vehicle theft
  • You have had three moving violations in the last twelve months
  • You have a had a judgment or default in the last two years

How quickly will I be approved to rent a vehicle on Fluid Truck?

We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “view profile”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking one day in advance. After your ID is approved, all of your future transactions will be approved instantaneously.

As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid will refund residual amounts charged to your account.

How do I know if a vehicle is available?

Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.

How is my user rating calculated?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

Can I drive the vehicle out of state? Is there a mileage limit?

Mileage and geographic limitations are set by each lender and vary based on the vehicle. Check out the item description to find mileage details and any geographical limitations.

What are the age requirements for Fluid Truck?

You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.

How many vehicles can I rent at a time?

Borrowers are only allowed to rent one vehicle at a time.

If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.

What is Instabook?

You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.

How do I extend a reservation?

To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.

Please note:

  • You can only extend a reservation once it has started.
  • You cannot extend a reservation if a vehicle is already late.
  • If there’s another booking directly after you, you will not be able to extend your reservation and you must return the vehicle or item at the previously agreed time.
What is considered a one-day rental?

A one-day rental is any 24 hour period of time.

How do I pick-up a vehicle?

Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.

Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!

How do I drop off a vehicle?

Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.