Reservation incident

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General FAQs
What is Fluid Truck?

Fluid Truck is a peer-to-peer truck share marketplace, where neighbors can easily find and rent the vehicle they need to get their job done. Download Fluid Truck on the App Store and Google Play.

General FAQs
What makes Fluid Truck awesome?

Fluid Truck cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks on the Fluid Truck app, starting as low as $6 per hour.

Fluid Truck also offers a fantastic opportunity to run a no-hassle side business. Our lenders earn $1000s per year by renting their vehicle in our marketplace and only invest a few minutes of their time each week.

Fluid Truck’s peer-to-peer truck sharing app helps bring together communities and drive sustainability, by connecting neighbors to share vehicles (without any of the awkwardness of asking your neighbor for some cash).

As we like to say, #TruckYEAH.

General FAQs
What kinds of vehicles are available for rent on Fluid Truck?

Our inventory includes box trucks, cargo vans, and pickup trucks to help you move to a new apartment or house, transport an oversized purchase, or launch your latest side hustle. You’ll also find cars, SUVs, scooters, trailers, and campers.

Borrower Topics
What are Fluid Truck’s borrower eligibility requirements?

You must:

  • Be 21 years or older
  • Have a valid U.S. driver’s license that is not expired, suspended, or altered
  • Ensure that the name on your driver’s license matches the name on the payment method submitted

You cannot use a Fluid Truck vehicle if:

  • You have received a DUI in the last three years
  • You have ever committed vehicular homicide or vehicle theft
  • You have had three or more moving violations in the last two years
  • You have had two or more judgment or default in the last two years

In some cases, Fluid Truck may ask for additional information to verify your identity, such as:

  • A bank statement associated with the submitted method of payment
  • Another form of identification (Passport, ID card, etc.)

Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.

Borrower Topics
How quickly will I be approved to rent a vehicle on Fluid Truck?

We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed. 

‍As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.

Borrower Topics
How do I know if a vehicle is available?

Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.

Borrower Topics
How much does it cost to rent a vehicle on Fluid Truck?

Vehicle rental costs vary depending on the daily, and weekly, and long-term rates set. Prices are listed with the vehicle profile in the app and on the website.

Borrower Topics
How much is the deposit?

For your first transaction, the deposit is $150. Deposit amounts for future reservations are based on your user rating — for example, if you maintain a high user rating, your deposit amount will decrease or may be waived entirely.

Borrower Topics
When will I get my deposit back?

Deposits refunds are initiated 72 hours after the lender has ended the reservation. It can then take 3-7 business days for your bank to process the transaction and post the refund to your account.

Borrower Topics
I have comprehensive or liability coverage for my own vehicles. Will this cover vehicles that I rent on Fluid Truck?

It depends on your specific policy. As part of the claim investigation process, Fluid will collect insurance information from you and will work with you and your insurance company to resolve the incident. If you have no coverage and you damage a vehicle, Fluid may charge you for costs up to the value of the vehicle plus additional fees, costs and claims related damages.

Borrower Topics
What if I have an emergency situation when borrowing a vehicle?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

Borrower Topics
What if the vehicle was not at the correct location or pick up instructions were not provided? Can I seek a refund?

We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.

Borrower Topics
What if the vehicle I rented has a mechanical issue?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

Borrower Topics
What if I have some other issue with the vehicle I reserved?

You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.

How do I get paid?

Fluid pays you via direct deposit.

When do I get paid?

Lenders will be paid within five days following a completed reservation. It can take 3-7 business days for your bank to process the transaction and post the money to your account. To receive payment for your reservations, enter a debit card into the payment section of the app.

How do I charge additional fees such as fuel, mileage, smoking, and late fees?

Lenders can charge additional fees before closing out a reservation. Lenders must clearly disclose each additional fee associated with their vehicle prior to booking a reservation. The most common additional fees lenders charge are for fuel, mileage, smoking, and late returns. As a courtesy, we recommend that lenders message the borrower from within the app with additional fees prior to charging them. You will receive payment of any additional fees charged at the same time you receive payment for the base cost of the reservation. In the event that a borrower disputes any additional charges, Fluid Truck will investigate the charges to determine if they were a fair rate and assessment. In the event that Fluid Truck finds, in its sole discretion, that a lender charged a borrower inappropriately, untimely or without substantiation, Fluid Truck reserves the right to refund the borrower and asses the refund back to the lender. If Fluid reverses lender assessed charges, Fluid Truck will also collect a $25 fee for administrative expenses.

What are the requirements to list a vehicle on Fluid Truck?

Vehicles listed on Fluid Truck can be 10 years old or newer, up to 100.000 miles, in good or excellent condition, comply with all legal, safety and mechanical standards, and be registered in the United States (vehicles registered in NY state are not permitted to be listed on the Fluid platform at this time).

Fluid Truck, through its contract with you via its Terms & Conditions offers replacement and damage protection up to $50,000, so if the actual cash value of your vehicle is more than $50,000, please reach out to our Customer Care team to learn more about our Enhanced Owner Protection Program.

Vehicles with a gross vehicle weight (GVW) of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”) may be listed with Fluid Truck but are not covered by any Fluid insurance policy and all owners must have a commercial policy that protects the vehicle, owner, and borrower. Fluid Truck is not responsible for claims related to these Excluded Vehicles and the insurance certificate for such Excluded Items prior to listing on the Fluid Truck platform.

Prior to approving your listing, Fluid Truck will collect a picture of your current registration and a vehicle safety report. Failure to provide these documents may result in rejection of your vehicle. Fluid Truck reserves the right to remove any listing at its sole discretion.

What kind of insurance does Fluid Truck have?

Fluid Truck is not an insurance company and does not sell insurance for reservations.   Fluid Truck provides protection contracts during reservations and allows borrowers and lenders to chose different deductible limits during those reservations.  During an active reservation, a lender’s vehicle is protected through Fluid’s third party liability insurance coverage up to $1,000,000. Lenders will pay a $1500 deductible for claims filed against this policy. That means that Fluid will pay the damage costs caused during a reservation after you, the lender, have paid your $1500 deductible and provided that all damage and claims against this coverage are reported in accordance with Fluid’s policies.  Fluid has protection options for commercial borrowers, please reach out to help@fluidtruck.com for additional information. 

Please note that Fluid does not offer coverage for the following:

  • Interior or exterior wear and tear of the vehicle
  • Lost rental income
  • Replacement vehicle  during repair or down time. 
  • Vehicles with a GVW of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”)

You may opt-out of Fluid Truck's insurance coverage if you have commercial rental insurance and choose to waive protection under Fluid. Please reach out to help@fluidtruck.com to get additional information related to our lender provided insurance requirements.


What should I do if my item is returned late?

Contact the borrower immediately through Fluid Truck’s in-app messaging system to remind them that the vehicle is late, and create a plan for returning the vehicle. Remind the borrower that late fees are 2x the normal rate, and could disrupt upcoming reservations for that vehicle. If the vehicle is not returned after 24 hours, contact us at help@fluidtruck.com. If you have a conflicting reservation for that vehicle, let the next borrower know as soon as possible through the in-app messaging system. Please also reach out to us at help@fluidtruck.com and we can help make alternative arrangements for the borrower.

General FAQs
I’d like to rent my vehicle on Fluid Truck. How do I get started?

Thank you for your interest in partnering with Fluid Truck!  We've tailored our rental programs for fleet owners rather than individual vehicle rentals to ensure we provide the best service and experience to our users. Here's how you can get involved:

  • Fluid Truck Vehicle Investor Program (FVIP): This program is perfect for those interested in acquiring select vehicles that are in high demand on our platform. A minimum of three vehicles is required.
  • Fluid Renew Program: Ideal for fleet owners with 25 or more vehicles, this program allows you to earn rental revenue while we handle the logistics and maintenance. Specific vehicle criteria apply to ensure quality and reliability for our users.

Our team will assist you in navigating the process and selecting the program that best suits your goals. Contact us through this form to begin. We look forward to supporting you in maximizing your fleet's potential!

General FAQs
I’d like to borrow a vehicle on Fluid Truck. How do I get started?

We can’t wait to have you join our community! Getting started couldn’t be easier: download the app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. Fluid Truck is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.

General FAQs
How do Fluid Truck’s ratings work?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

General FAQs
What is the age requirement for borrowers and lenders?

To lend or borrow vehicles, you must be at least 21 years of age.

General FAQs
Where are Fluid Truck vehicles located?

Fluid Truck is headquartered in Denver, Colorado. However we are located in cities across the US. For an up-to-date look at where we are located now, visit our locations page.

We are excited to bring access, ease, and cost savings of Fluid to people around the country.

Borrower Topics
How is my user rating calculated?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

Borrower Topics
Can I drive the vehicle out of state? Is there a mileage limit?

Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.

Borrower Topics
What are the age requirements for Fluid Truck?

You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.

Borrower Topics
How many vehicles can I rent at a time?

Borrowers are only allowed to rent one vehicle at a time.

If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.

Borrower Topics
What is Instabook?

You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.

Borrower Topics
How do I extend a reservation?

To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.

Please note:

  • You can only extend a reservation once it has started.
  • You cannot extend a reservation if a vehicle is already late.
  • If there’s another booking directly after you, you will not be able to extend your reservation and you must return the vehicle or item at the previously agreed time.
Borrower Topics
What is considered a one-day rental?

A one-day rental is any 24 hour period of time.

Borrower Topics
How do I pick-up a vehicle?

Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.

Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!

Borrower Topics
How do I drop off a vehicle?

Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.

Borrower Topics
What is Fluid Truck's transaction fee?

Fluid Truck reservations include the following fees at checkout:

  • A 10% minimum booking fee of the reservation cost. Extensions are also charged subject to a booking fee.
Borrower Topics
As a borrower, what additional fees may I see from the lender?

Lenders may charge additional fees, including late charges, fuel charges, additional mileage charges, or cleaning charges. All fees must be clearly stated before the reservation is initiated. See below for examples of fees, and simple ways to avoid them!

Late Charge (2x rate): Return the vehicle or item on time to avoid incurring a late charge, and communicate with the lender frequently via the in-app messaging system.

Fuel Charge: Return the vehicle with the same fuel level as pick-up to avoid incurring this fee. Fuel charges may fluctuate overtime.

Mileage Charge (specified by the lender): Lenders will indicate whether their vehicle comes with unlimited mileage or with a set number of miles per day.

Cleaning Charge (specified by the lender): Return the vehicle as clean — or even cleaner! — then you found it at pick-up to avoid a cleaning charge.

Toll Charge: Toll Charge: You will be charged for any tolls you incur during your rental as well as a $2.00 processing fee and a 3.5% transaction fee. It can be charged after the completion of your reservation.

Parking Violation Charge: If you receive a parking violation during your rental, you will receive a bill for the amount of the violation plus an additional $5.00 processing fee.

Borrower Topics
What can I do to avoid late fees?

It’s easy to avoid incurring additional fees! Just be sure to return the vehicle on time, with the same level of fuel as when you picked it up, clean, and in the same shape as when you picked it up.

If you’re running late, we highly recommend you communicate directly with the lender of the vehicle to help avoid a recurring deposit fee or additional fees. Text the lender via the in-app messaging system and let them know if you are running behind schedule. You can also extend your reservation preemptively to avoid late fees. Once a reservation has ended, you’ll have to make a new reservation — we cannot extend a reservation once it’s past due.

Borrower Topics
How can I request a refund?

How can I request a refund? Refund requests must be submitted within 24 hours of the end of your reservation. Please contact help@fluidtruck.com with the reservation number, your full name, and the reason for the refund. Refund requests after 24 hours will not be honored.

No refunds for early returns will be granted.

Borrower Topics
As a borrower, what additional fees may I see from Fluid?

Fluid reserves the right to charge any necessary fees, including damage fees, improper return fee, service fee, recovery fee, impound fee, tow fee, parking and toll fees, roadside assistance fee, smoking fine, unauthorized driver fine and cancellation charges.

What is Instant book?

Instant book allows Fluid Truck lenders to show real time availability of their vehicles, managed directly by Fluid Truck. Vehicles set to Instant book — marked with a lightning bolt in the vehicle profile — show real time availability. Ensuring your vehicle’s availability is always up to date in our system through Instabook will help maximize your reservations.

How do I block my vehicle when I need to use it or maintain it?

To block dates when you would like to use your vehicle or maintain it, simply go to the calendar section of the app and mark your vehicle as unavailable for your select dates.

How do I prevent borrowers from using my vehicle for certain purposes — like towing a boat, off-road driving, or driving out-of-state?

You can indicate within the vehicle profile any activities that are off-limits for your vehicle. These instructions will be shared with borrowers both via email and within the app once a reservation is booked. You can also communicate directly with borrowers through our in-app messaging system.

What should I include in my vehicle description?

We recommend you craft a detailed vehicle description, including:

  • Make
  • Model
  • Color
  • Year
  • Manual or automatic
  • Any particular characteristics — please disclose anything a borrower should know (e.g., if you have a liftgate, etc.)
  • Pick-up instructions
  • Drop-off instructions

Including high quality pictures of the exterior and interior of the vehicle will also help maximize reservations.

I ended the reservation but forgot to charge the borrower an additional fee. What should I do?

Lenders have 24 hours to check your vehicle and report any additional issues that may result in extra fees. Please communicate the additional fee(s) with the borrower so there are no surprise charges. To initiate the fees, contact Customer Success at help@fluidtruck.com within 24 hours to request additional charges. In your email, please include details of fees, reservation number, and your full name.

What if I receive a parking ticket or other fee associated with a completed reservation?

If you receive a ticket or toll following a completed reservation, send it to help@fluidtruck.com along with the reservation ID number. Fluid Truck will review the document(s) and charge the borrower additional fees as necessary.

Am I able to refund the borrower in the event of a reservation issue?

All refunds must be requested in writing to Fluid Truck within 24 hours of the completion of the reservation. Please email help@fluidtruck.com with the reservation identification number, borrower’s name, and the reason for your refund request. Any refunds requested after 24 hours may not be fulfilled.

What are Fluid Truck’s fees?

Fluid Truck's reservations include the following fees at checkout:

  • A 20% transaction fee is deducted from all reservations. This fee covers insurance, credit card processing fees, and customer support.
I initially accepted a reservation, but forgot to cancel. How can I refund the borrower?

Once a reservation has started neither the lender nor borrower will be able to cancel the transaction. Contact Fluid Truck at help@fluidtruck.com and provide your reservation number, cancellation details, and your full name. We will make sure to process the refund immediately for the borrower. It’s also best to communicate with the borrower that you contacted Fluid Truck, so they are aware that you are taking responsibility to reconcile the situation.

In the event that you do not fulfill your reservation with a borrower within the cancellation window permitted by Fluid Truck or if your reservation cannot be completed because of lender responsibility, Fluid Truck will assess a $50 charge to the lender to offset the cost of providing your borrower with a suitable replacement vehicle or other costs.  In the event that a vehicle is not at the location you specify or if you fail to show up for a booked reservation, Fluid Truck will assess a $150 charge to offset costs associated with lender’s failure to fulfill.   All fees are assessed in Fluid Truck’s sole discretion.


How does Fluid Truck verify drivers?

Fluid Truck is committed to creating the safest truck sharing community. Our proprietary vetting platform screens out high risk users to ensure the safety and security of our community. We check each new borrower based on over 80 points of reference, and connect to 51 DMVs in the U.S.

What if my vehicle is damaged or involved in an accident during a reservation?

If a vehicle is involved in an accident during a reservation, Fluid Truck recommends that the drivers always call the police. If another vehicle or party is involved in the accident, please collect the name, address, insurance information, and driver’s license number of the other driver. In some instances, a police report may be required as part of the claims process.  Lenders and borrowers must reach out to our team at help@fluidtruck.com within 24 hours. We will help you get in touch with the borrower and file an incident report with relevant documentation.

Can I accept money from borrowers outside of the Fluid Truck platform?

Absolutely not. Off platform transactions are prohibited. In the event that Fluid Truck learns that a lender or borrower is involved in an off platform transaction, all insurance coverage or other protections extended by Fluid Truck are void. Fluid Truck also reserves the right to immediately suspend any lender or borrower (which includes removal of all lender’s listed items) from the Fluid Truck platform if such conduct is discovered.

Borrower Topics
What is Fluid Truck for Business?

Fluid Truck for Business is for businesses that rent more than one vehicle from Fluid Truck. With Fluid Truck for Business, you get access to all of the following tools for free

  • Rent more than one vehicle at a time
  • Invite other members of your company to help manage your rental fleet and/or drive vehicles
  • Your operations and fleet team can book vehicles and schedule for your company as Admins
  • Drivers for your company can operate vehicles for a reservation, complete the pickup inspection and lock/unlock the vehicle, making it easier to get your job done and move your fleet
  • See where your rental fleet is in realtime along with driver route tracking
  • Save on Fluid Protection Plans by submitting your own proof/certificate of insurance
  • Enhanced invoicing tools making it easier to manage your expenses

Borrower Topics
How do I sign up for Fluid Truck for Business?

You can sign up for Fluid Truck for Business by creating a new Fluid Truck account, just add your business name, category, and how many vehicles you’re wanting to rent.

If you already have a Fluid Truck account, sign in, and click on the ‘Upgrade to Business’ on the bottom left side of the screen.

Borrower Topics
What happens to my existing Fluid Truck account when I sign up for Fluid Truck for Business?

When you ‘Upgrade to Business’ on the Fluid Truck dashboard, we’ll upgrade your current profile to a Business one giving you access to the new features. We’ll also create a personal profile for non business related rentals.

Borrower Topics
Can I create or join multiple Fluid Truck for Business Profiles?

Yes, you can join or create multiple Business Profiles. You’ll always have your personal profile if you need to book a truck to move some stuff or for a personal project.

Borrower Topics
How do I see where my rented vehicles are?

You can see the current location of your vans by signing in to your account, going to the Active Reservations section for your profile, and tapping the map icon. Note only active reservations will show their current location.

Borrower Topics
How do I invite my team?

You can invite your team members by signing in to your Fluid Truck account, go to the Org & Team section for your profile, and press the Invite Team Members button. Enter their email address and define their role. Fluid will send an email invitation

Borrower Topics
What does the Admin role do?

An Admin profile role allows the user to make bookings on behalf of the organization, invite team members, add and update payment methods, download invoices, and schedule drivers.

Borrower Topics
What does the Driver role do?

A driver only has the ability to view their assignments and complete the pickup / dropoff inspection and unlock/lock the vehicle through the app. A driver does not have the ability to make reservations or see financial details for the organization, an Admin has this permission.

Borrower Topics
Whats the benefit of adding a driver to my company?

Inviting a driver to your company and assigning a vehicle allows them to operate the vehicle, complete the pickup and drop-off inspection, and lock and unlock the vehicle. This helps you manage your fleet remotely and reduces coordination headaches.

Borrower Topics
How do I schedule a driver?
  1. A driver must be invited to your company and have an active Fluid Truck Account
  2. Go to Driver Management for your profile
  3. Find the vehicle you want to schedule for that driver
  4. Click on the time you want to schedule in the calendar view
  5. Select your Driver
  6. Enter the time for the assignment
  7. Save and you’re done!

Borrower Topics
How do I see my driver’s route?

To see a driver’s route, first a driver must be scheduled for a vehicle in Driver Management. Once the assignment has started, click on the assignment and View Route. You’ll see the route mapping location for that assignment and miles driven.

Borrower Topics
How do I see inspection photos for my reservation?

To see the inspection photos for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the reservation, and scroll down on the reservation details screen.

Borrower Topics
How do I download my Fluid Truck receipt?

To see your receipt for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the menu for that reservation (⋮), and press the download receipt button.

You can also download receipts under the Transactions section to download one or more receipts or share via email with someone.


Borrower Topics
How do I change or cancel a driver assignment?

To change a driver assignment, go to Driver Management under your desired profile, locate the driver or vehicle, click on the assignment and either Edit Assignment or Cancel Assignment.

Borrower Topics
What is the Policy for Wear & Tear and Damages?

New Policy Updates as of December 2022. Please review our updated Wear & Tear Policy Here.

Borrower Topics
How does insurance work for business borrowers?

All Fluid Truck for Business borrowers must provide proof of acceptable insurance coverage to Fluid for approval upon account activation and the approved insurance must be active at all times during reservations. Your coverage will be the primary insurance for all reservations.  As such, any insurance coverage through Fluid will always be excess to your commercial policy.

Borrower Topics
Can I use my own transponder device during my reservation?

We discourage borrowers to use their own transponder device in our vehicles.

In the event you choose to use your own transponder device during your reservation and Fluid receives a duplicate charge for a toll fee you are responsible for paying Fluid’s fee even if you already paid for the toll using your own account.

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What if the vehicle was not at the correct location or pick up instructions were not provided? Can I seek a refund?

We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.

What if the vehicle I rented has a mechanical issue?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

What if I have some other issue with the vehicle I reserved?

You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.

FAQs and Help

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General FAQs
What is Fluid Truck?

Fluid Truck is a peer-to-peer truck share marketplace, where neighbors can easily find and rent the vehicle they need to get their job done. Download Fluid Truck on the App Store and Google Play.

General FAQs
What makes Fluid Truck awesome?

Fluid Truck cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks on the Fluid Truck app, starting as low as $6 per hour.

Fluid Truck also offers a fantastic opportunity to run a no-hassle side business. Our lenders earn $1000s per year by renting their vehicle in our marketplace and only invest a few minutes of their time each week.

Fluid Truck’s peer-to-peer truck sharing app helps bring together communities and drive sustainability, by connecting neighbors to share vehicles (without any of the awkwardness of asking your neighbor for some cash).

As we like to say, #TruckYEAH.

General FAQs
What kinds of vehicles are available for rent on Fluid Truck?

Our inventory includes box trucks, cargo vans, and pickup trucks to help you move to a new apartment or house, transport an oversized purchase, or launch your latest side hustle. You’ll also find cars, SUVs, scooters, trailers, and campers.

Borrower Topics
What are Fluid Truck’s borrower eligibility requirements?

You must:

  • Be 21 years or older
  • Have a valid U.S. driver’s license that is not expired, suspended, or altered
  • Ensure that the name on your driver’s license matches the name on the payment method submitted

You cannot use a Fluid Truck vehicle if:

  • You have received a DUI in the last three years
  • You have ever committed vehicular homicide or vehicle theft
  • You have had three or more moving violations in the last two years
  • You have had two or more judgment or default in the last two years

In some cases, Fluid Truck may ask for additional information to verify your identity, such as:

  • A bank statement associated with the submitted method of payment
  • Another form of identification (Passport, ID card, etc.)

Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.

Borrower Topics
How quickly will I be approved to rent a vehicle on Fluid Truck?

We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed. 

‍As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.

Borrower Topics
How do I know if a vehicle is available?

Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.

Borrower Topics
How much does it cost to rent a vehicle on Fluid Truck?

Vehicle rental costs vary depending on the daily, and weekly, and long-term rates set. Prices are listed with the vehicle profile in the app and on the website.

Borrower Topics
How much is the deposit?

For your first transaction, the deposit is $150. Deposit amounts for future reservations are based on your user rating — for example, if you maintain a high user rating, your deposit amount will decrease or may be waived entirely.

Borrower Topics
When will I get my deposit back?

Deposits refunds are initiated 72 hours after the lender has ended the reservation. It can then take 3-7 business days for your bank to process the transaction and post the refund to your account.

Borrower Topics
I have comprehensive or liability coverage for my own vehicles. Will this cover vehicles that I rent on Fluid Truck?

It depends on your specific policy. As part of the claim investigation process, Fluid will collect insurance information from you and will work with you and your insurance company to resolve the incident. If you have no coverage and you damage a vehicle, Fluid may charge you for costs up to the value of the vehicle plus additional fees, costs and claims related damages.

Borrower Topics
What if I have an emergency situation when borrowing a vehicle?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

Borrower Topics
What if the vehicle was not at the correct location or pick up instructions were not provided? Can I seek a refund?

We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.

Borrower Topics
What if the vehicle I rented has a mechanical issue?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

Borrower Topics
What if I have some other issue with the vehicle I reserved?

You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.

How do I get paid?

Fluid pays you via direct deposit.

When do I get paid?

Lenders will be paid within five days following a completed reservation. It can take 3-7 business days for your bank to process the transaction and post the money to your account. To receive payment for your reservations, enter a debit card into the payment section of the app.

How do I charge additional fees such as fuel, mileage, smoking, and late fees?

Lenders can charge additional fees before closing out a reservation. Lenders must clearly disclose each additional fee associated with their vehicle prior to booking a reservation. The most common additional fees lenders charge are for fuel, mileage, smoking, and late returns. As a courtesy, we recommend that lenders message the borrower from within the app with additional fees prior to charging them. You will receive payment of any additional fees charged at the same time you receive payment for the base cost of the reservation. In the event that a borrower disputes any additional charges, Fluid Truck will investigate the charges to determine if they were a fair rate and assessment. In the event that Fluid Truck finds, in its sole discretion, that a lender charged a borrower inappropriately, untimely or without substantiation, Fluid Truck reserves the right to refund the borrower and asses the refund back to the lender. If Fluid reverses lender assessed charges, Fluid Truck will also collect a $25 fee for administrative expenses.

What are the requirements to list a vehicle on Fluid Truck?

Vehicles listed on Fluid Truck can be 10 years old or newer, up to 100.000 miles, in good or excellent condition, comply with all legal, safety and mechanical standards, and be registered in the United States (vehicles registered in NY state are not permitted to be listed on the Fluid platform at this time).

Fluid Truck, through its contract with you via its Terms & Conditions offers replacement and damage protection up to $50,000, so if the actual cash value of your vehicle is more than $50,000, please reach out to our Customer Care team to learn more about our Enhanced Owner Protection Program.

Vehicles with a gross vehicle weight (GVW) of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”) may be listed with Fluid Truck but are not covered by any Fluid insurance policy and all owners must have a commercial policy that protects the vehicle, owner, and borrower. Fluid Truck is not responsible for claims related to these Excluded Vehicles and the insurance certificate for such Excluded Items prior to listing on the Fluid Truck platform.

Prior to approving your listing, Fluid Truck will collect a picture of your current registration and a vehicle safety report. Failure to provide these documents may result in rejection of your vehicle. Fluid Truck reserves the right to remove any listing at its sole discretion.

What kind of insurance does Fluid Truck have?

Fluid Truck is not an insurance company and does not sell insurance for reservations.   Fluid Truck provides protection contracts during reservations and allows borrowers and lenders to chose different deductible limits during those reservations.  During an active reservation, a lender’s vehicle is protected through Fluid’s third party liability insurance coverage up to $1,000,000. Lenders will pay a $1500 deductible for claims filed against this policy. That means that Fluid will pay the damage costs caused during a reservation after you, the lender, have paid your $1500 deductible and provided that all damage and claims against this coverage are reported in accordance with Fluid’s policies.  Fluid has protection options for commercial borrowers, please reach out to help@fluidtruck.com for additional information. 

Please note that Fluid does not offer coverage for the following:

  • Interior or exterior wear and tear of the vehicle
  • Lost rental income
  • Replacement vehicle  during repair or down time. 
  • Vehicles with a GVW of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”)

You may opt-out of Fluid Truck's insurance coverage if you have commercial rental insurance and choose to waive protection under Fluid. Please reach out to help@fluidtruck.com to get additional information related to our lender provided insurance requirements.


What should I do if my item is returned late?

Contact the borrower immediately through Fluid Truck’s in-app messaging system to remind them that the vehicle is late, and create a plan for returning the vehicle. Remind the borrower that late fees are 2x the normal rate, and could disrupt upcoming reservations for that vehicle. If the vehicle is not returned after 24 hours, contact us at help@fluidtruck.com. If you have a conflicting reservation for that vehicle, let the next borrower know as soon as possible through the in-app messaging system. Please also reach out to us at help@fluidtruck.com and we can help make alternative arrangements for the borrower.

General FAQs
I’d like to rent my vehicle on Fluid Truck. How do I get started?

Thank you for your interest in partnering with Fluid Truck!  We've tailored our rental programs for fleet owners rather than individual vehicle rentals to ensure we provide the best service and experience to our users. Here's how you can get involved:

  • Fluid Truck Vehicle Investor Program (FVIP): This program is perfect for those interested in acquiring select vehicles that are in high demand on our platform. A minimum of three vehicles is required.
  • Fluid Renew Program: Ideal for fleet owners with 25 or more vehicles, this program allows you to earn rental revenue while we handle the logistics and maintenance. Specific vehicle criteria apply to ensure quality and reliability for our users.

Our team will assist you in navigating the process and selecting the program that best suits your goals. Contact us through this form to begin. We look forward to supporting you in maximizing your fleet's potential!

General FAQs
I’d like to borrow a vehicle on Fluid Truck. How do I get started?

We can’t wait to have you join our community! Getting started couldn’t be easier: download the app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. Fluid Truck is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.

General FAQs
How do Fluid Truck’s ratings work?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

General FAQs
What is the age requirement for borrowers and lenders?

To lend or borrow vehicles, you must be at least 21 years of age.

General FAQs
Where are Fluid Truck vehicles located?

Fluid Truck is headquartered in Denver, Colorado. However we are located in cities across the US. For an up-to-date look at where we are located now, visit our locations page.

We are excited to bring access, ease, and cost savings of Fluid to people around the country.

Borrower Topics
How is my user rating calculated?

Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.

Borrower Topics
Can I drive the vehicle out of state? Is there a mileage limit?

Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.

Borrower Topics
What are the age requirements for Fluid Truck?

You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.

Borrower Topics
How many vehicles can I rent at a time?

Borrowers are only allowed to rent one vehicle at a time.

If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.

Borrower Topics
What is Instabook?

You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.

Borrower Topics
How do I extend a reservation?

To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.

Please note:

  • You can only extend a reservation once it has started.
  • You cannot extend a reservation if a vehicle is already late.
  • If there’s another booking directly after you, you will not be able to extend your reservation and you must return the vehicle or item at the previously agreed time.
Borrower Topics
What is considered a one-day rental?

A one-day rental is any 24 hour period of time.

Borrower Topics
How do I pick-up a vehicle?

Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.

Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!

Borrower Topics
How do I drop off a vehicle?

Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.

Borrower Topics
What is Fluid Truck's transaction fee?

Fluid Truck reservations include the following fees at checkout:

  • A 10% minimum booking fee of the reservation cost. Extensions are also charged subject to a booking fee.
Borrower Topics
As a borrower, what additional fees may I see from the lender?

Lenders may charge additional fees, including late charges, fuel charges, additional mileage charges, or cleaning charges. All fees must be clearly stated before the reservation is initiated. See below for examples of fees, and simple ways to avoid them!

Late Charge (2x rate): Return the vehicle or item on time to avoid incurring a late charge, and communicate with the lender frequently via the in-app messaging system.

Fuel Charge: Return the vehicle with the same fuel level as pick-up to avoid incurring this fee. Fuel charges may fluctuate overtime.

Mileage Charge (specified by the lender): Lenders will indicate whether their vehicle comes with unlimited mileage or with a set number of miles per day.

Cleaning Charge (specified by the lender): Return the vehicle as clean — or even cleaner! — then you found it at pick-up to avoid a cleaning charge.

Toll Charge: Toll Charge: You will be charged for any tolls you incur during your rental as well as a $2.00 processing fee and a 3.5% transaction fee. It can be charged after the completion of your reservation.

Parking Violation Charge: If you receive a parking violation during your rental, you will receive a bill for the amount of the violation plus an additional $5.00 processing fee.

Borrower Topics
What can I do to avoid late fees?

It’s easy to avoid incurring additional fees! Just be sure to return the vehicle on time, with the same level of fuel as when you picked it up, clean, and in the same shape as when you picked it up.

If you’re running late, we highly recommend you communicate directly with the lender of the vehicle to help avoid a recurring deposit fee or additional fees. Text the lender via the in-app messaging system and let them know if you are running behind schedule. You can also extend your reservation preemptively to avoid late fees. Once a reservation has ended, you’ll have to make a new reservation — we cannot extend a reservation once it’s past due.

Borrower Topics
How can I request a refund?

How can I request a refund? Refund requests must be submitted within 24 hours of the end of your reservation. Please contact help@fluidtruck.com with the reservation number, your full name, and the reason for the refund. Refund requests after 24 hours will not be honored.

No refunds for early returns will be granted.

Borrower Topics
As a borrower, what additional fees may I see from Fluid?

Fluid reserves the right to charge any necessary fees, including damage fees, improper return fee, service fee, recovery fee, impound fee, tow fee, parking and toll fees, roadside assistance fee, smoking fine, unauthorized driver fine and cancellation charges.

What is Instant book?

Instant book allows Fluid Truck lenders to show real time availability of their vehicles, managed directly by Fluid Truck. Vehicles set to Instant book — marked with a lightning bolt in the vehicle profile — show real time availability. Ensuring your vehicle’s availability is always up to date in our system through Instabook will help maximize your reservations.

How do I block my vehicle when I need to use it or maintain it?

To block dates when you would like to use your vehicle or maintain it, simply go to the calendar section of the app and mark your vehicle as unavailable for your select dates.

How do I prevent borrowers from using my vehicle for certain purposes — like towing a boat, off-road driving, or driving out-of-state?

You can indicate within the vehicle profile any activities that are off-limits for your vehicle. These instructions will be shared with borrowers both via email and within the app once a reservation is booked. You can also communicate directly with borrowers through our in-app messaging system.

What should I include in my vehicle description?

We recommend you craft a detailed vehicle description, including:

  • Make
  • Model
  • Color
  • Year
  • Manual or automatic
  • Any particular characteristics — please disclose anything a borrower should know (e.g., if you have a liftgate, etc.)
  • Pick-up instructions
  • Drop-off instructions

Including high quality pictures of the exterior and interior of the vehicle will also help maximize reservations.

I ended the reservation but forgot to charge the borrower an additional fee. What should I do?

Lenders have 24 hours to check your vehicle and report any additional issues that may result in extra fees. Please communicate the additional fee(s) with the borrower so there are no surprise charges. To initiate the fees, contact Customer Success at help@fluidtruck.com within 24 hours to request additional charges. In your email, please include details of fees, reservation number, and your full name.

What if I receive a parking ticket or other fee associated with a completed reservation?

If you receive a ticket or toll following a completed reservation, send it to help@fluidtruck.com along with the reservation ID number. Fluid Truck will review the document(s) and charge the borrower additional fees as necessary.

Am I able to refund the borrower in the event of a reservation issue?

All refunds must be requested in writing to Fluid Truck within 24 hours of the completion of the reservation. Please email help@fluidtruck.com with the reservation identification number, borrower’s name, and the reason for your refund request. Any refunds requested after 24 hours may not be fulfilled.

What are Fluid Truck’s fees?

Fluid Truck's reservations include the following fees at checkout:

  • A 20% transaction fee is deducted from all reservations. This fee covers insurance, credit card processing fees, and customer support.
I initially accepted a reservation, but forgot to cancel. How can I refund the borrower?

Once a reservation has started neither the lender nor borrower will be able to cancel the transaction. Contact Fluid Truck at help@fluidtruck.com and provide your reservation number, cancellation details, and your full name. We will make sure to process the refund immediately for the borrower. It’s also best to communicate with the borrower that you contacted Fluid Truck, so they are aware that you are taking responsibility to reconcile the situation.

In the event that you do not fulfill your reservation with a borrower within the cancellation window permitted by Fluid Truck or if your reservation cannot be completed because of lender responsibility, Fluid Truck will assess a $50 charge to the lender to offset the cost of providing your borrower with a suitable replacement vehicle or other costs.  In the event that a vehicle is not at the location you specify or if you fail to show up for a booked reservation, Fluid Truck will assess a $150 charge to offset costs associated with lender’s failure to fulfill.   All fees are assessed in Fluid Truck’s sole discretion.


How does Fluid Truck verify drivers?

Fluid Truck is committed to creating the safest truck sharing community. Our proprietary vetting platform screens out high risk users to ensure the safety and security of our community. We check each new borrower based on over 80 points of reference, and connect to 51 DMVs in the U.S.

What if my vehicle is damaged or involved in an accident during a reservation?

If a vehicle is involved in an accident during a reservation, Fluid Truck recommends that the drivers always call the police. If another vehicle or party is involved in the accident, please collect the name, address, insurance information, and driver’s license number of the other driver. In some instances, a police report may be required as part of the claims process.  Lenders and borrowers must reach out to our team at help@fluidtruck.com within 24 hours. We will help you get in touch with the borrower and file an incident report with relevant documentation.

Can I accept money from borrowers outside of the Fluid Truck platform?

Absolutely not. Off platform transactions are prohibited. In the event that Fluid Truck learns that a lender or borrower is involved in an off platform transaction, all insurance coverage or other protections extended by Fluid Truck are void. Fluid Truck also reserves the right to immediately suspend any lender or borrower (which includes removal of all lender’s listed items) from the Fluid Truck platform if such conduct is discovered.

Borrower Topics
What is Fluid Truck for Business?

Fluid Truck for Business is for businesses that rent more than one vehicle from Fluid Truck. With Fluid Truck for Business, you get access to all of the following tools for free

  • Rent more than one vehicle at a time
  • Invite other members of your company to help manage your rental fleet and/or drive vehicles
  • Your operations and fleet team can book vehicles and schedule for your company as Admins
  • Drivers for your company can operate vehicles for a reservation, complete the pickup inspection and lock/unlock the vehicle, making it easier to get your job done and move your fleet
  • See where your rental fleet is in realtime along with driver route tracking
  • Save on Fluid Protection Plans by submitting your own proof/certificate of insurance
  • Enhanced invoicing tools making it easier to manage your expenses

Borrower Topics
How do I sign up for Fluid Truck for Business?

You can sign up for Fluid Truck for Business by creating a new Fluid Truck account, just add your business name, category, and how many vehicles you’re wanting to rent.

If you already have a Fluid Truck account, sign in, and click on the ‘Upgrade to Business’ on the bottom left side of the screen.

Borrower Topics
What happens to my existing Fluid Truck account when I sign up for Fluid Truck for Business?

When you ‘Upgrade to Business’ on the Fluid Truck dashboard, we’ll upgrade your current profile to a Business one giving you access to the new features. We’ll also create a personal profile for non business related rentals.

Borrower Topics
Can I create or join multiple Fluid Truck for Business Profiles?

Yes, you can join or create multiple Business Profiles. You’ll always have your personal profile if you need to book a truck to move some stuff or for a personal project.

Borrower Topics
How do I see where my rented vehicles are?

You can see the current location of your vans by signing in to your account, going to the Active Reservations section for your profile, and tapping the map icon. Note only active reservations will show their current location.

Borrower Topics
How do I invite my team?

You can invite your team members by signing in to your Fluid Truck account, go to the Org & Team section for your profile, and press the Invite Team Members button. Enter their email address and define their role. Fluid will send an email invitation

Borrower Topics
What does the Admin role do?

An Admin profile role allows the user to make bookings on behalf of the organization, invite team members, add and update payment methods, download invoices, and schedule drivers.

Borrower Topics
What does the Driver role do?

A driver only has the ability to view their assignments and complete the pickup / dropoff inspection and unlock/lock the vehicle through the app. A driver does not have the ability to make reservations or see financial details for the organization, an Admin has this permission.

Borrower Topics
Whats the benefit of adding a driver to my company?

Inviting a driver to your company and assigning a vehicle allows them to operate the vehicle, complete the pickup and drop-off inspection, and lock and unlock the vehicle. This helps you manage your fleet remotely and reduces coordination headaches.

Borrower Topics
How do I schedule a driver?
  1. A driver must be invited to your company and have an active Fluid Truck Account
  2. Go to Driver Management for your profile
  3. Find the vehicle you want to schedule for that driver
  4. Click on the time you want to schedule in the calendar view
  5. Select your Driver
  6. Enter the time for the assignment
  7. Save and you’re done!

Borrower Topics
How do I see my driver’s route?

To see a driver’s route, first a driver must be scheduled for a vehicle in Driver Management. Once the assignment has started, click on the assignment and View Route. You’ll see the route mapping location for that assignment and miles driven.

Borrower Topics
How do I see inspection photos for my reservation?

To see the inspection photos for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the reservation, and scroll down on the reservation details screen.

Borrower Topics
How do I download my Fluid Truck receipt?

To see your receipt for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the menu for that reservation (⋮), and press the download receipt button.

You can also download receipts under the Transactions section to download one or more receipts or share via email with someone.


Borrower Topics
How do I change or cancel a driver assignment?

To change a driver assignment, go to Driver Management under your desired profile, locate the driver or vehicle, click on the assignment and either Edit Assignment or Cancel Assignment.

Borrower Topics
What is the Policy for Wear & Tear and Damages?

New Policy Updates as of December 2022. Please review our updated Wear & Tear Policy Here.

Borrower Topics
How does insurance work for business borrowers?

All Fluid Truck for Business borrowers must provide proof of acceptable insurance coverage to Fluid for approval upon account activation and the approved insurance must be active at all times during reservations. Your coverage will be the primary insurance for all reservations.  As such, any insurance coverage through Fluid will always be excess to your commercial policy.

Borrower Topics
Can I use my own transponder device during my reservation?

We discourage borrowers to use their own transponder device in our vehicles.

In the event you choose to use your own transponder device during your reservation and Fluid receives a duplicate charge for a toll fee you are responsible for paying Fluid’s fee even if you already paid for the toll using your own account.

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What if the vehicle was not at the correct location or pick up instructions were not provided? Can I seek a refund?

We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.

What if the vehicle I rented has a mechanical issue?

If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573 

Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid.  Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.

What if I have some other issue with the vehicle I reserved?

You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.